Shipping Policy

Shipping Policy

Welcome to NORIX!
We are proud to be a Berlin-based brand, delivering innovative solutions to customers across Europe and beyond. Below you’ll find all the important information about our shipping process.

1. Processing Time

Orders are processed within 1–3 business days after you place your order.
You will receive a confirmation email with tracking information once your order has been shipped.

2. Shipping Time

Our standard shipping times are:

  • Germany & Europe: 5–12 business days

  • International orders: May vary depending on destination (typically 7–15 business days)

Please note: Business days do not include weekends or public holidays.

3. Shipping Costs

We offer free shipping on all orders unless otherwise stated during checkout.
Any shipping fees (if applicable) will be clearly displayed before you complete your purchase.

4. Tracking Your Order

Once your order is shipped, you will receive a tracking link via email.
Tracking may take 1–3 days to update after dispatch.
If you have any questions about your shipment, feel free to contact us at info@blush.support.

5. Delays

While we always aim to deliver your order on time, external factors such as customs inspections, logistics delays, or weather conditions may occasionally cause delays beyond our control.
We appreciate your understanding and patience.

6. Incorrect Address

Please ensure that your shipping address is complete and correct when placing an order.
NORIX is not responsible for orders that are delayed or lost due to incorrect shipping information.

7. Customs & Duties

For international orders, customs fees or import duties (if applicable) are the responsibility of the customer.
We advise checking your country’s import regulations before placing an order.

8. Contact Us

If you have any questions about your shipping, feel free to reach out:
📧 info@blush.support